I am currently experiencing an excessive amount of emails at the moment and have set up FAQ to help anyone that might have a common question or request.
Please check if your question and answer is here. It may take me a few days to get back to you as I am a 1 man company here that is currently getting hit with a big wave of orders.
Sometimes it’s easier for me to quickly respond to your email if you send another email and title it something such as “Order #### – Address Change” or “International Shipping – (Country Name)”.
Is there an order confirmation?
After you placed your order you should receive an email that says “Your Minibox Gaming Order has been received!” a lot of customers have found this in their Spam Folder for some reason. Some customers paying with PayPal have said they never received this email, if thats the case, just refer to your PayPal Receipt as your order confirmation and as your receipt. If you have that, I have your order and it’s being worked on. I hope to have a better automated order confirmation in the future.
When will I get my order?
I am working on all the orders I receive as fast as possible. I tend to get hit with waves of orders whenever someone with a big following mentions the boxes on social media, it can be a bit overwhelming. I am trying to keep everyone happy, sometimes juggling so many orders causes some to fall off my “radar”. So don’t hesitate to email reminding me or pointing out it’s been awhile. Sometimes when I have to focus on some of the larger orders, it will bring most of the other orders to a stand still for a couple days. I do my best to give an estimate on how long things will take, sometimes I’m a bit optimistic, but I am working hard on everyones order.
During times when I get extreme overload of orders I do hire help to put together the boxes and get orders sent out faster. I unfortunately can’t hire full-time help because it would cause the prices to go up on the miniboxes and my goal is to keep the prices as low as possible, and keep it realistic for people to get their entire collections (or favorite games) boxed. Hopefully the trade off for the lower prices and discounted bulk prices is it will give everyone a little extra patience
Do you ship international?
I do ship to other countries, however I do not collect tax for other countries so it’s possible you might have to pay a customs tax when you receive the order. I am not able to adjust or change the order info on the customs document because the label is tied to the order processing and the customs document is filled out through automation not by me personally.
I do have SOME PAL and JP box arts at the moment but primarily i have NTSC box art. Due to the amount of orders I have, I can’t handle large orders of PAL or JP boxes that I don’t already have.
If you order from another country (besides Canada currently) we will have to set up where you can order from me and then I can invoice (likely through PayPal) your shipping costs. Please send another email titled “International Shipping – (Country Name)” so I can address this sooner. Thanks
Do you make Custom / Romhack Boxes?
I have made some already and they should be available at the bottom of the drop down menu for that system.
Due to the current work load I am unable to take on large custom or new rom hack requests. I possibly can handle 1 or 2 per order, but these require me to create an all new box which is more time consuming and tends to get put on the “backburner” while I attend to orders I have already designed boxes for.
Cancellation / Refunds
If you aren’t happy with the boxes, I am willing to do a return/refund. So far I haven’t had anyone request refund or returns because they weren’t happy with the boxes, so that’s a great sign.
Unfortunately some people have requested cancellations or refunds because they changed their mind, or were unhappy with the wait time, if you want a cancellation or refund please contact me first. Email me a message and title it “Order #### – Refund”. You might receive this same FAQ automated response again, but by titling it this way, it will help me sort your request and get to it faster.
I want everyone to have an enjoyable experience and i understand sometimes that unfortunately doesn’t happen. I will provide a refund or cancellation upon request, please do not open a credit card dispute or PayPal case without contacting me about a cancellation/refund first. I get a big fee for those cases and I’m not trying to make anything unpleasant or difficult for anyone, I hold no grudge or issues with anyone that wants to cancel or refund, I feel sorry I was unable to provide you the service you deserved
What if I changed my address?
Send me another email titled “Order #### – Address Change” with your new address. Please make sure your order number is correct. You might receive this same FAQ automated response again, but by titling it this way, it will help me sort your request and get to it faster.
I accidentally ordered the wrong box, can I change my order?
Send me another email, title it “Order #### – Correction” You might receive this same FAQ automated response again, but by titling it this way, it will help me sort your request and get to it faster.
Can I Add to My Order?
If you want to add more boxes to your order, I can accommodate that if the order hasn’t shipped yet. I will continue with the bulk discount pricing as you add to the order, so this will be cheaper for you than placing another order. We will have to arrange for me to invoice you the extra boxes but that is not a problem. send another email with “Order #### – Add to Order” in the title. You might receive this same FAQ automated response again, but by titling it this way, it will help me sort your request and get to it faster.
My order was missing a box, or had the wrong boxes
If your order is missing a box (or several boxes) or I sent you the wrong boxes by mistake, please send another email with “Order #### – Missing Box” or “Order #### – Order Mistake” in the title. You might receive this same FAQ automated response again, but by titling it this way, it will help me sort your request and get to it faster.